Shipping and Refunds Policy

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping, We Do offer Free shipping to the Overall World.

Shipping Options

Price

2-3 Day Shipping (Order Above $99)

$49.99 USD

4-8 Day Shipping (Order Above $99)

Free

Digital Product (Warrenty)

Will be Provided Via Email digitally!

NOTE: We are not responsible for shipping carrier delays, Customer is responsible for the custom, taxes! 

24/7 Friendly
Support

Free Shipping
over $99

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

UPS Express

4-8 Day Shipping

Free

DHL Express

7-10 Day Shipping

Free

BlueDart Express

8-10 Day Shipping

$49.99 USD Including Cutoms 

NOTE: We are not responsible for shipping carrier delays & Customs and Taxes as Well!

Refunds Policy

Refunds Policy
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the purchase minus the shipping costs and Restocking Fees. The customer is responsible for the tariffs. If a high value has been mentioned for the product, for the Valuations guidance, please email us at Hello@UnicaStone.com. We will still give you instructions when the refund process has been approved for the refunds and all. We will issue a refund only after the arrival of the item at our location. 

In the event that your order arrives damaged in any way, please email us as soon as possible at Hello@UnicaStone.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, but we will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

You’ll receive an instant email confirmation once your order is placed. We carefully manufacture each product within 7–10 days (excluding holidays). While rare delays may occur due to natural causes, most orders are shipped even earlier than expected!

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at gemthemes@gmail.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated). Daily 'limited time flash deal' offers can not be combined with any other wine from any other page. Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process. Archives items will be shipped separately from regular items
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our 
delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

Got Questions/Concerns,,? We are 

Address:

Toronto. Canada

Chat

Live Chat 

Email:

Help@UnicaStone.com

Web:

UnicaStone.com
Thanks for contacting us. We'll get back to you as soon as possible.